FAQ

What services do you offer?

At Reflections Mental Health Services, we provide professional, compassionate mental‑health therapy for people who want to feel better, understand themselves more deeply, and navigate life with more clarity and support. Our goal is simple: to give you a safe, judgment‑free space where you can talk openly and get the help you need.

We offer individual therapy for adolescents, teens, and adults, with flexible telehealth sessions so you can meet with a licensed therapist from the comfort of your home.

How fast can I see a therapist?

You can see a therapist as soon as the next day!

At Reflections, we do not have a waitlist, which means new clients can often schedule an appointment within 24 hours. We offer flexible telehealth sessions across New York State, making it easy to get the support you need quickly.

Our goal is to remove barriers to care so you can start therapy without delays. Same‑day and next‑day appointments are frequently available, especially for telehealth.

Do you offer virtual sessions?

Yes — Reflections Mental Health Services offers fully virtual therapy sessions through a secure, HIPAA‑compliant telehealth platform. Our online sessions make it easier for clients to access consistent mental‑health support without the stress of travel, scheduling conflicts, or childcare challenges.

Virtual therapy is available for adolescents, teens, and adults across New York and New Jersey. All you need is a private space and a reliable internet connection.

Why clients choose virtual therapy:

• Convenient and flexible scheduling

• Comfortable sessions from home

• No commute or waiting rooms

• Ideal for busy parents, students, and professionals

• Accessible for clients with mobility or transportation barriers

What to expect:

Your virtual session works just like an in‑person appointment — you’ll meet with your therapist face‑to‑face through video, talk through what’s going on, and work together on your goals at a pace that feels right for you.

Do you accept insurance?

Yes — Reflections Mental Health Services accepts select insurance plans to make therapy more accessible and affordable for the clients we serve. Many of our clients use their insurance benefits to cover part or all of their sessions.

Because every plan is different, we encourage clients to check their mental‑health coverage before scheduling. Our team can help guide you through the process if you’re unsure where to start.

Why verifying insurance matters

Insurance plans vary in:

• Copays

• Deductibles

• Session limits

• Out‑of‑network benefits

• Telehealth coverage

Confirming your benefits ahead of time helps you avoid unexpected costs and ensures a smooth start to therapy.

If your insurance is not active or does not cover services

Clients are responsible for the full session fee if insurance is inactive, denied, or does not cover the service. This helps us maintain consistent, high‑quality care for all clients.

What is your cancellation policy?

At Reflections Mental Health Services, we reserve your appointment time specifically for you. To keep our schedule fair and accessible for all clients, we require 24 hours’ notice if you need to cancel or reschedule your session.

If you cancel with less than 24 hours’ notice:

• A late‑cancellation fee may be charged

If you do not show up for your appointment:

• You may be charged a no‑show fee

• Insurance does not cover missed appointments

Why this policy matters

Late cancellations and no‑shows make it difficult for other clients to access care and disrupt the continuity of treatment. Our policy helps ensure that every client has a fair opportunity to schedule the support they need.

How to avoid fees

If something comes up, simply contact us as soon as possible so we can adjust your appointment. We understand that life happens — communication helps us support you and keep your care on track.

What ages do you serve?

Reflections Mental Health Services provides therapy for adolescents, teens, and adults ages 11 and up. Our clinicians are experienced in supporting clients at different stages of life, and we tailor our approach to meet each person where they are.

Who we work with:

Pre‑teens (11–12)  

• Support with emotional regulation, school stress, behavior concerns, and early identity development.

Teens (13–17)  

• Help with anxiety, depression, peer relationships, family conflict, academic pressure, and self‑esteem.

Young adults (18–25)  

• Guidance through transitions, independence, college stress, career decisions, and relationship challenges.

Adults (26+)  

• Support for managing stress, trauma, grief, burnout, life changes, and long‑term emotional wellness.

Why this matters

Different ages have different needs. Our therapists use developmentally appropriate approaches to ensure every client feels understood, supported, and empowered.

What concerns can therapy help with?

Therapy at Reflections Mental Health Services is designed to support people through the real‑life challenges that can affect emotional well‑being. Whether you’re dealing with something specific or you’re not even sure how to name what you’re feeling, therapy gives you a safe place to talk, process, and grow.

We help clients work through a wide range of concerns, including:

Anxiety & Overthinking

• Constant worry

• Racing thoughts

• Panic or fear that feels hard to control

• Feeling “on edge” or overwhelmed

Depression & Low Mood

• Loss of motivation

• Feeling disconnected

• Changes in sleep or appetite

• Persistent sadness or emptiness

 Trauma & Emotional Wounds

• Past experiences that still affect you

• Triggers, flashbacks, or emotional shutdown

• Difficulty trusting others

• Feeling unsafe or on alert

Stress & Burnout

• Work or school pressure

• Caregiver fatigue

• Feeling stretched too thin

• Trouble balancing responsibilities

Relationship & Family Challenges

• Communication issues

• Conflict with partners or family

• Breakups or major transitions

• Feeling misunderstood or unsupported

Self‑Esteem & Identity Concerns

• Self‑doubt

• Feeling “not enough”

• Identity exploration

• Difficulty setting boundaries

 Life Transitions

• Starting college

• Career changes

• Moving, loss, or major adjustments

• Navigating adulthood or independence

Support for Adolescents & Teens

• School stress

• Peer pressure

• Emotional regulation

• Family conflict

You don’t need to be in crisis to benefit from therapy

Many clients come to therapy simply because they want:

• A space to talk

• Tools to cope

• Support navigating life

• A better understanding of themselves

Whatever you’re carrying, you don’t have to carry it alone.

Where are you located?

Serving all of New York State via telehealth

Reflections Mental Health Services provides therapy to clients across New York State through secure telehealth. Our practice is based in New York, and we proudly serve individuals and families throughout:

• Brooklyn

• Queens

• The Bronx

• Manhattan

• Staten Island

• Long Island (Nassau & Suffolk)

Because we offer virtual therapy, clients anywhere in New York can access care from the comfort of home.

Do you have a physical office?

Our services are primarily delivered through telehealth, allowing clients to receive consistent, flexible support without needing to travel. This makes therapy more accessible for busy parents, students, professionals, and anyone who prefers privacy and convenience.

Why virtual care works well for our clients

• No commute

• More scheduling flexibility

• Comfortable sessions from home

• Accessible for clients with mobility or transportation challenges

How can I contact you?

You can reach us at:

Email: Info@reflecttoheal.com

Phone: (718) 255‑5120